ANALISA KUALITAS PELAYANAN PUBLIK RUMAH SAKIT UMUM DAERAH (RSUD) KABUPATEN SAMPANG MENGGUNAKAN INDEKS KEPUASAN MASYARAKAT (IKM)

ABSTRACT
The bureaucratic paradigm which previously tended to be placed "as those who are served",
must now change to "those who serve". This demand for change is actually not excessive if you
look at the empirical phenomenon resulting from Bappenas research which confirms that there
are still many bureaucratic services in the regions that are less than optimal and on the other
hand the budget for the public service sector in the regions is not adequately available. This
study aims to determine public perceptions of public services in the form of health services
provided by the Regional General Hospital (RSUD) in Sampang Regency using the Community
Satisfaction Index (IKM). The research, which was conducted in 2023, used a survey method
with 150 respondents from health service users at the Sampang District Hospital. From this
study, it was found that health services at the Sampang District Hospital had an IKM conversion
interval value of 72.15 or converted equivalent to the letter B. That is, the service level was in
the good category.
Keywords : Community Satisfaction Index, Public Service, Public Participation.